Support Engineer

Support Engineer (Proactive Services)

Join a dynamic and fast-growing technology services provider

Remote South Africa Salary : Negotiable Hours : 8AM to 5PM UK

About Our Client

Our client is a young dynamic and ambitious technology services business with a strong heritage dating back to 1997. The company has consistently achieved impressive growth averaging 23% year-on-year with a low staff turnover and a thriving customer base. With a vision to become the most influential technology partner for SMEs across the South East of England they combine innovation expertise and strong vendor partnerships.

As a trusted partner of leading global technology vendors such as Microsoft HPE VMware Sophos and Gamma the company offers its people the chance to work with cutting-edge technology contribute to shaping industry trends and grow their careers in a supportive and fast-paced environment.

The Role : Support Engineer (Proactive Services)

Reporting directly to the Support Engineer Team Leader this role focuses on delivering proactive monitoring and backup & recovery services for both contracted and non-contracted addition you will step in as a 2nd Line Engineer when required ensuring seamless support across the team. This is a role that requires excellent technical knowledge problem-solving and clear communication while maintaining control and logical decision-making under pressure.

Key Responsibilities

• Perform daily monitoring of proactive tools ITSM queues and MDR alerts
• Manage breach remediation conditional access log analysis and incident triage
• Diagnose and resolve backup anomalies upgrade software and review client schedules
• Deliver proactive and backup / recovery support across client environments
• Ensure tickets are logged updated and resolved within SLA obligations
• Conduct periodic backup testing and data restoration activities
• Produce weekly ad-hoc and RCA reports for internal and client use
• Collaborate with internal teams and escalate issues where required
• Recommend service improvements and identify training opportunities

About You

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1