Summary
The Junior Project Administrator will support operations by coordinating projects related to client service portals, managing learnership documentation to ensure compliance with SETAs and QCTO requirements, and assisting internal digitization pods with the automation of manual administrative tasks. The role is designed for an organised, detail-oriented individual with an interest in project management, digital transformation, and regulatory compliance.
Key Responsibilities
Project Coordination and Administration
- Assist in planning, scheduling, and monitoring small to medium projects related to the client service portal and academy operations
- Support internal digitization pods by documenting processes, tracking progress, and escalating issues to senior project managers
- Maintain project documentation, including status reports, risk registers, and action logs
- Coordinate meetings, prepare agendas, and follow up on assigned tasks
Compliance and Documentation Management
Manage and track learnership documentation to ensure compliance with SETA and QCTO standardsWork closely with assessors, moderators, and learners to ensure accurate submission and timely record-keepingPerform regular audits of documents and systems to confirm accuracy and complianceSupport external audits and reporting requirementsClient Service Portal Support
Provide administrative support for the client service portal, ensuring accurate learner and programme information is updatedTroubleshoot and escalate portal-related issues to relevant technical teamsSupport clients, learners, and internal staff with queries related to the portalProcess Automation and Digitization
Assist in identifying manual tasks within academy operations that can be automatedSupport testing and rollout of digital solutions developed by the digitization podsDocument new workflows and train internal users where requiredSkills and Competencies
Strong organisational and administrative skillsBasic understanding of project management methodologies (Agile, Waterfall)Knowledge of SETA and QCTO compliance requirements (advantageous)Proficiency in MS Office and willingness to learn project management / digitization tools (MS Teams, SharePoint, Power BI, or workflow automation tools)Strong attention to detail and accuracyGood communication and interpersonal skillsAbility to multitask and manage deadlines effectivelyQualifications and Experience
Diploma or Degree in Project Management, Business Administration, Information Systems, or related field1–2 years of experience in administration, project support, or compliance (internship / graduate programme included)Exposure to education, training, or SETA-related environments (preferred)#J-18808-Ljbffr
