Remote FinOps Operations Specialist

About AI Acquisition

AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point : connecting AI agencies with qualified enterprise opportunities at scale.

We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.

We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.

Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.

Hear from Our Leaders

• Jordan Lee, Co-Founder & Chairman, shares insights about the business : Watch here

Why Join AI Acquisition?

You’ll join a fast-scaling, innovation-driven environment where agility, ownership, and operational excellence are core values. We operate with the speed of a high-growth company while supporting a global community of agency owners and business leaders who rely on AI-driven systems to scale.

This role sits at the intersection of :

Financial Operations

Payments Administration

Billing & Cashflow Management

Refunds & Dispute Handling

Accounts Payable & Receivable

Your work will directly support payment continuity, financial clarity, and operational stability across the platform.

This is not a Customer Support role.

This is not a ticket-processing role.

This is a Finance Operations role focused on maintaining the integrity of billing, payment workflows, and financial administration across a growing digital platform.

Requirements

The Role

We’re hiring a Finance Operations (FinOps) Specialist with a strong background in :

Accounting Operations

Billing & Invoicing

Payment Processing

Cashflow Monitoring

Refunds & Dispute Resolution

You will support day-to-day financial workflows across multiple payment platforms and internal systems, ensuring transactions are processed accurately, disputes are reviewed fairly, and billing operations remain stable as we scale.

This is a generalist financial operations role designed for candidates with experience supporting accounts management, payments administration, reconciliation, or financial operations in digital businesses or service environments.

What You’ll Do

1. Chargebacks, Disputes & Refund Coordination

Assist with dispute reviews and refund processing

Support internal resolution of billing conflicts

Liaise with internal teams to ensure fair and transparent outcomes

Track recurring dispute triggers and report patterns

Maintain documentation across refund or dispute cases

2. Payment & Billing Operations

Support accounts payable and receivable processes

Process internal and external payments

Assist with supplier or contractor payment cycles

Monitor billing accuracy across transactions

Support reconciliation of incoming and outgoing payments

3. Cashflow & Financial Administration

Track receipts and payment activity

Support daily / weekly cash management tasks

Assist with reporting of financial movements

Maintain billing and payment records

Monitor transaction statuses across payment systems

4. Systems & Tools

Operate financial tools such as :

QuickBooks

Xero

Spreadsheet-based financial trackers

Use Excel or equivalent tools for financial analysis and reconciliation

Maintain structured financial records and documentation

What We’re Looking For (Must-Have)

Background in Accounting, Finance Operations, or Financial Administration

Experience managing AP / AR processes

Exposure to billing and invoicing workflows

Experience supporting payment processing cycles

Experience resolving financial or billing issues

Strong Excel or spreadsheet-based reporting skills

Familiarity with accounting software (e.g. QuickBooks, Xero)

Strong problem-solving and reconciliation ability

Ability to work independently within structured financial processes

Fluent English (spoken and written)

Nice to Have

Experience supporting high-volume billing environments

Exposure to digital businesses or SaaS operations

Cash management or reconciliation experience

Experience working with internal financial systems

Familiarity with AI-assisted operational tools

Benefits

Contract Model

This is a Full time contract role

Structure :

Full-time

Monthly retainer

40-45 Hours / week

What Success Looks Like

Billing cycles executed accurately

Payment workflows maintained

Refund requests processed efficiently

Dispute cases documented and tracked

AP / AR processes running smoothly

Financial records maintained consistently

Reduced operational delays in payment handling

Improved visibility across billing and transaction activity

Why This Role Matters

This role directly impacts :

Revenue stability

Cashflow protection

Platform risk

Business continuity

Payment reliability

Investor confidence

Platform trust

Customer trust

Operational resilience

This is revenue protection infrastructure , not support.

Application Process

Please include :

CV or LinkedIn profile

Brief summary of your experience in :

Chargebacks

Disputes

Refunds

Payment operations

Examples of platforms / processors you’ve worked with

Short description of the largest dispute backlog you’ve handled