Groups Operations Consultant

Location : Sandton, Johannesburg

Key Responsibilities

• Coordinate and execute land tour programs and special events.
• Support the administrative preparation and management of travel files, ensuring operational efficiency and consistent quality control.
• Travel with groups when required and provide on-site coordination.
• Collaborate with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring files are profitable and aligned with margin guidelines.
• Provide ongoing support to the Groups & Incentives team.
• Build and maintain strong relationships with suppliers, ensuring service level standards are upheld.
• Liaise with the accounts team to ensure timely collection of payments and flag potential bad debt.
• Maintain accurate and current records of all confirmed services.
• Assist in preparing travel documents and operating schedules for timely distribution.
• Ensure compliance with international and national travel regulations and restrictions when planning and executing group travel.
• Offer constructive recommendations to management to enhance guest experiences and service delivery.
• Report and escalate all guest or client complaints promptly to the Operations Manager and Groups Reservations Manager.
• Remain on call for major emergencies and communicate immediately with the client and Regional Touring Manager.
• Support special projects and perform additional duties as assigned by management.

Knowledge Required

Qualifications Required

Skills Required

Personal Attributes