Junior Infrastructure Engineer (Cape Town)

IOCOCape Town, Western Cape, South Africa

30+ days ago

Job description

Are you ready to kickstart your career in IT infrastructure? We’re looking for a Junior Infrastructure Engineer to join our Cape Town-based team! This is an exciting opportunity to get hands‑on experience in maintaining and supporting the core IT infrastructure of a dynamic, fast‑paced organization.

What you’ll do : Organizational

Network support
Electronic Point of Sales Device (EPOS) Support
FRS application support (Inhouse application Support)
Desktop and user support
Peripheral hardware and Printers
IT Infrastructure Support

Functional

Availability and capacity of IT equipment and systems

Availability and capacity of networks

Availability and capacity of user workstations and laptops

Availability and capacity of infrastructure

Availability and capacity of All EPOS equipment

Availability and capacity of IT equipment and systems in warehouses

Managing warehouse issues / concerns and liaising with operations team

Testing the EPOS (TourPos) Application (UAT / QA / LIVE)

Setting and updating the live EPOS (TourPos) devices

Setting and updating crew training devices

Working closely with PayBay (Our Payment Company)

Troubleshooting / Investigation systems and EPOS (TourPos) Issues

Carrying out repair work on EPOS (TourPos) devices

IT Operations

Maintain relationship with our payment provider PayBay for software releases

Maintain relationship with our payment provider PayBay for repairs and maintain procedures

Maintain internal relationships with warehouse and operations teams especially during software releases

Ownership and accountability of EPOS (TourPOS) reliability, and to put processes in place as necessary to maintain this.

Proactive checking and servicing of EPOS (TourPOS) devices using an agreed and

Maintained checklist

Manage daily availability of the on-board EPOS system and peripherals including

Provide technical and user support on EPOS, in‑house application support and user workstations

Perform daily checks of systems as instructed by manager

Manage assigned support tickets by updating and closing tickets as required

Ensure maintenance program for the EPOS systems, applications and constituent components are adhered to

Ensure replacement of components before life end or if damaged or otherwise rendered inoperable

Assist with training of operations staff processing EPOS and application support

Assist with testing of all software and hardware systems before deployment in a live environment

Assist with user acceptance testing (UAT) of an in‑house application and EPOS prior to roll outs of new software versions

Provide regular reports as instructed by manager

Undertake any other related duties as required by the line manager

Your expertise

5 Year reference check for Access to our warehouses

Good interpersonal skills and Fluent in the English language

Very good communication skills, verbal and writing

Self-starter with initiative and enthusiasm to reach a common goal

Knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, - SharePoint, OneDrive and Teams

Strong Microsoft Windows operating systems experience (Windows 10 and 11)

Knowledge of troubleshooting hardware and software issues

Experience working with and setting up laptops, desktops and printers

Understanding of IT security principles and troubleshooting methodologies.

Must be able to travel international and regional

Ability and Willingness to travel with Endorsement free travel documents

Tax clearance

Qualifications required

Relevant IT certification or diploma (advantageous)

ITIL Certification (advantageous)

Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure fundamentals) or A+, N+ qualification

Personal attributes

Analytical methodical - logical thinker

Able to work with attention to detail

Problem solver innovative in a structured manner

Objectiveness and factual reasoning

Strong administrator and organizational abilities

Emotionally mature, able to react to the unexpected

Well-developed inter-personal skills and customer-oriented approach

Ethical and honest

Ability to cope with and handle variable workload which can be heavy at times

Other information applicable to the opportunity

Permanent Position

Location : Cape Town - Working Office / Remote Support to UK and Africa Warehouses and Sites

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Junior Engineer Cape • Cape Town, Western Cape, South Africa

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