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Information Technology Support Technician
Browns JewellersJohannesburg, Gauteng, South Africa5 days ago
Job description3 years of experience in first-line technical support. Strong troubleshooting skills with a deep understanding of common technical issues. Proficiency in providing support via phone, email, and onsite. A+ Certification (preferred, but not mandatory depending on experience). Excellent communication skills, with a customer-focused attitude. Work onsite at our head office, Monday to Friday, from 08 : 00 AM to 17 : 00 PM . Be part of a collaborative and innovative IT team. Opportunity for growth and skill development in a dynamic environment. Mid-Senior level Full-time Information Technology, Consulting, and Other Retail Luxury Goods and Jewelry
Overview
Are you passionate about technology and love helping people solve their tech issues? We’re looking for a First-Line Technical Support Specialist with at least 3 years of experience in providing exceptional customer support. This exciting role offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.
Responsibilities
- Serve as the first point of contact for clients seeking technical assistance.
- Diagnose and resolve technical hardware and software issues.
- Provide onsite support to ensure seamless IT operations.
- Assist with setup, configuration, and troubleshooting of systems.
- Maintain accurate records of client interactions and issue resolutions.
- Collaborate with the IT team to escalate complex issues when needed.
Qualifications
Why You’ll Love This Role
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Support Technician • Johannesburg, Gauteng, South Africa