Field Support Engineer I

SUMMARY:
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POSITION INFO:

We are seeking a skilled Field Support Engineer with over 2 years of experience in hardware diagnostics and IT field services. The ideal candidate will perform systematic hardware troubleshooting using HP and Lenovo tools, identify failing components, and document fault symptoms and resolutions. You will escalate complex issues to senior engineers while providing clear explanations to clients in non-technical terms. Strong customer service skills, time management for multiple service calls, and collaboration with service desk and teams are essential. CompTIA A+, CompTIA Network+, and OEM service certifications for HP and Lenovo are required to ensure a solid foundation in IT hardware support.

What you'll do:

• Hardware Diagnostics & Troubleshooting:
• Perform systematic hardware diagnostics using manufacturer tools (HP Support Assistant, HP PC Hardware Diagnostics,
  Lenovo Diagnostics)
• Identify failing components through visual inspection, POST codes, BIOS diagnostics, and hardware testing - Document fault symptoms, error codes, and resolution steps
• Escalate complex issues to senior engineers with detailed diagnostics data

Your Expertise:

• 2+ years hardware and IT Field Services experience (or strong aptitude)
• Basic HP/Lenovo knowledge (learning certifications)
• Customer service skills
• Ability to explain technical issues in non-technical terms
• Time management for multiple concurrent service calls
• Team collaboration with service desk and remote support teams
• Valid driver's license, own transport

Qualifications:

• CompTIA A+ (Essential)
• + OEM Services Certification HP inc and Lenovo
• CompTIA N+