IT Software Solutions Client Account Service Manager

IT Software Solutions Client Account Service Manager for External Companies – in the Life Insurance / Funeral cover Industry OR in Lending / Loans Industry OR in the HealthCare and Medical Aid Industry

Permanent position | To work Hybrid

Must have a Matric

Must have IT Software qualifications OR any other relative certificates in IT software development, OR Other

Must have gained experience in the full Software Development Life Cycle(SDLC ) IT Software Solutions is essential

Driver’s License and own Transport

Must have 3- 5+ years working experience as an IT Software External Client Services / Account Manager or similar for IT Software Solutions for External Companies – essential

Must have working experience in Software Solutions within the Life Insurance / Funeral cover / Risk Insurance Industry OR in Lending / Loans Industry OR in the HealthCare and Medical Aid Industry - this is essential

• Experience working with internal IT Software development team to provide IT DevOps Software Solutions that the External Company’s want to be developed

Experience in Agile Scrum, Project Administration in External Client Services

Must be prepared to travel personally to External clients / Company’s premises whenever needed

Work with External clients / Companies +internal IT and service providers according to the required processes and system solutions

First line system support to clients

Manage and participate in Operational Meetings and reporting

Manage all External Company’s project scope changes

Direct support to developers to clarify client requirements

Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritization, business requirements, design, testing, user training and deployments

System and system environment administration, release management and configuration

General System, Process and Client Communication

Identify and implement opportunities to improve service quality, accuracy, compliance and productivity

Develop skills to enhance personal effectiveness and efficiency

Monthly Salary : R35 000 – R 50 000 CTC per Month ( the Salary is dependent on years of relevant working experience gained regarding this Vacancy only as well as current Salary earned )

Please Note : A Pension Fund of between 4% - 11% of your Monthly Salary will be deducted from your Monthly Salary, which is mandatory for all employees, the full amount would be also deducted from your Monthly Salary – this is not negotiable.

NB : (the Company does not contribute to the Pension Fund at all)