Role Objective :
To provide effective technical and specialist support to staff, whilst ensuring a high-quality service delivery to customers. Maximising service sales and profitability by creating customer confidence in the Dealership by providing quality service.
Key Performance Areas :
- Manage and monitor labour sales and workshop profitability, and at all times conduct effective workshop planning
- Plan workshop production according to productive and available staff
- Attend to escalated workshop (technical) problems accordingly
- Evaluate all serviced vehicles (technical) and assist in ordering parts
- Maintain good housekeeping within department
- Manage training of all service staff
- Provide feedback to all workshop staff on individual performance against targets
- Control (WIP) work in progress on all vehicles in the workshop daily to acceptable levels
- Manage risk (financial and non financial) within department
- Manage and drive personal and professional development
- Provide efficient and effective internal communication
Minimum Requirements :
Senior Certificate (Grade 12)Qualified Motorcycle Technician5 Years Workshop experience in a Dealership as Technician.Supervisory / Foreman experience in a Workshop would be highly advantageous.The aptitude and competency to manage a team effectivelyValid motorcycle licenseEssential Competencies / Skills / Knowledge :
Diagnostic Ability / SkillsWorking knowledge of i-vehiclesPlanning & OrganisingCustomer & Service OrientationLeading & Managing TeamsFollowing Instructions & ProceduresCoping with Pressure & SetbacksA competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.
How to Apply :
Email a detailed CV to cv@westlinestaffing.co.za or send a whatsapp to 062 339 4389 for more information.