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Careline Representative - Midrand

Careline Representative - Midrand

Dis-Chem PharmaciesZA
24 days ago
Job description

Job title : Careline Representative - Midrand

Job Location : Gauteng,

Deadline : October 03, 2025

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Job Description

  • Dis-Chem Pharmacies has a position available for a Careline Representative at our Head Office in Midrand. You will be required to Interact with Dis-Chem`s customers and provide them with information to address inquiries regarding products and services. You will also be required to help resolve any customer complaints and concerns.

    • Minimum Requirements :

    Essential :

  • Grade 12 / Matric
  • Minimum 1 Year in Administration or Public Relations

    • Advantage :

  • Administration, Customer Service or Public Relations Qualification

    • Job Specification

  • Ensure accurate data capturing and completion of documentation gets done.
  • Accurate Process of Transaction – TRMS – capturing and reporting.
  • Ensure effective internal communication (within customer service / benefits programme).
  • Escalate compliments, complaints and product sourcing to supervisor daily.
  • Ensure effective external communication (customer – feedback provided).
  • Ensure Store Manager and relevant employees are kept informed of all elements regarding the Dis-Chem Online store.
  • Create a central point of contact for all general queries, compliments and complaints.
  • Assist customers with any enquiries and refer customers to the appropriate departments where applicable.

    • Competencies

    Essential :

  • Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Administration and customer relations
  • English and 2nd Additional Language – Read, write, speak and understand
  • Knowledge of the POPI and consumer protection act
  • English – Read, write and speak well
  • Communication skills
  • Understanding problems and solving – problem-solving, patient and working under pressure
  • Honest, trustworthy and accuracy

    • Special conditions of employment :

  • South African Citizen
  • MIE, clear criminal and credit
  • Driver’s license and own reliable transport

    • Remuneration and benefits :

  • Market-related salary
  • Medical aid
  • Provident fund
  • Staff account

    • Closing Date 17 September 2025

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