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Group Quality & Food Safety Manager : Consumer Services, Systems, Excellence & Compliance

Group Quality & Food Safety Manager : Consumer Services, Systems, Excellence & Compliance

Tiger BrandsZA
27 days ago
Job description

Job title : Group Quality & Food Safety Manager : Consumer Services, Systems, Excellence & Compliance

Job Location : South Africa,

Deadline : November 01, 2025

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  • The role of Group Quality & Food Manager is responsible for the overall design and deployment of the end-to-end Quality and Food Safety agenda, i.e. Quality and Food Safety governance processes, policies, strategy, Q&FS Management Systems, standards, future capabilities, networks, audits and ways of working. Ensuring overall compliance to the quality and food safety governance standards, systems and requirements across the value chain including suppliers, 3PMs,Tiger Brands manufacturing units, logistics, customers and consumers.
  • Works in conjunction with relevant Group, Category and Site functions and any other departments that have an effect on the organisation’s quality and food safety strategy and performance. Liaises with external entities in the pursuit of the Food Safety agenda.

WHAT YOU WILL DO :

  • Design, standardise and deploy the Quality and Food Safety management system, policies, strategy, governance processes, future capabilities, networks, audits, ways of working.
  • Lead and coordinate the strategic operations of the Tiger Brands Quality & Food Safety Management, Supplier & 3PM Quality Management, Customer Services Management and Go-to-Market Quality functional areas.
  • Overall management and performance assessment and reporting of the above functional areas to provide a consolidated organizational view.
  • Design, standardize and deploy the group quality and food safety standards and guidelines across the organization.
  • Design and deploy the Quality IT systems across the organization.
  • Provide and facilitate deep expertise, training and skills development through internal and external stakeholders and service providers.
  • Ensure that the organization’s Quality and Food Safety Management System conforms to organisational, customer, certification, and regulatory / legal requirements.
  • Product Incident Manager (PIM) for the organisation. Provide guidance to categories and sites on incident management to ensure that the correct procedures are followed.
  • Group Quality Pillar Owner for MECP. Develop and deploy the Quality Pillar structure, systems, procedures and tools for implementation and governance.
  • Define and ensure governance of the Sensory evaluation program for the organisation
  • Define and oversee the internal audit program of quality and food safety management systems for the organisation.
  • Reporting of Quality and Food Safety KPIs and performance at group level.
  • Represent the organisation in the relevant industry bodies, e.g. CGCSA, FSI and others.
  • Work with relevant contractors, consultants and outsourcing firms to develop, improve and deploy new quality and food safety systems, services and products.

    • WHAT YOU WILL BRING TO THE TABLE :

    Key Professional Competencies

  • Core knowledge – in Quality Assurance, Food Safety, Microbiology, Chemistry

    • Key foundational competencies

  • Technical – Analytical skills, Risk assessment, Problem solving, Applied science, Quality Assurance, Food Safety, Project Management
  • Leadership – Thought leadership, Team, leadership, Business acumen, Strategic thinking, Change management, Consumer Centricity, Stakeholder Management, Governance, Driving long-term results, Staying a step-ahead, Owning it!
  • Personal Effectiveness – Effective communication, Interpersonal skills, Risk-based thinking, Integrity, Creativity, Continuous learning, Autonomous self-management.

    • ESSENTIAL SKILLS & QUALIFICATIONS :

    Experience

  • Function – 15 years of experience in senior Quality Management positions
  • Qualification – Bachelor’s Degree in Quality / Food Safety / Technical / Science related field
  • Industry – FMCG preferred

    • WHAT YOU WILL BE MEASURED ON :

  • Delivery of the overall Quality & Food Safety Strategy
  • Quality & Food Safety performance of the organisation according to the established objectives and KPIs
  • Delivery of the specified Quality & Food Safety Projects
  • Enhanced Quality & Food Safety culture and awareness across the organisation
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