Talent.com
Owner Relations

Owner Relations

Talent SamWorkFromHome, Gauteng, South Africa
30+ days ago
Job description

Overview

The Owner Relations Officer is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsibilities

  • Be an owner advocate.
  • Build relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
  • Ensure all communications related to assigned portfolio / market are responded to in a timely fashion.
  • Coordinate and follow-up on day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.
  • Proficient in various project management and online tools (e.g., ClickUp, Google Workspace, Breezeway) and maintain client databases (CRM) to ensure information is correct and up to date.
  • Collaborate with other departments to address owner requests and achieve a high level of satisfaction.
  • Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.
  • Manage and develop the performance of direct reports.
  • Actively communicate with internal team members and cultivate resources to support owner success.
  • Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
  • Manage client-related tasks in the project management tool, ensuring timely progress and prioritization of pending tasks.
  • Stay aware of company goals and strategies to ensure projects align with business priorities.
  • Provide creative insights and solutions to address client and organizational challenges.
  • Perform additional duties as assigned.
  • OH&S : Actively participate and contribute to the improvement of company procedures and processes.
  • Follow all procedures and guidelines and applicable laws and regulations.
  • Promote a professional and cooperative working environment, based on mutual respect and trust.
  • Promote safe behaviour in the workplace.

Qualifications

  • Experience in Hospitality, Business Administration, Marketing, Communications, or a related field.
  • Minimum of 1-2 years of experience in Hospitality in a team lead or supervisor capacity.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong problem-solving and analytical abilities.
  • Ability to prioritize and manage multiple tasks and projects simultaneously.
  • Proficiency in using project management tools and software.
  • Adept at building and maintaining strong relationships with clients and stakeholders.
  • Familiarity with financial reports and an understanding of profit and loss statements.
  • Flexibility to work Business EST Time Zone between 8am and 10pm EST, weekdays, weekends and public holidays.
  • Comfortable working in a remote (work-from-home) environment with stable / high-speed and reliable Internet.
  • Language : Advanced or Professional Proficiency in English.
  • Soft Skills : Demonstrated proficiency in verbal and written communication in English, enabling effective communication with property owners, company stakeholders, and team members.
  • Self-motivated and capable of multitasking in a fast-paced environment, ensuring timely progress on client-related tasks and project management.
  • Adaptability and responsiveness to changing conditions, priorities, technologies, and requirements to maintain high client satisfaction and department efficiency.
  • Professional demeanor and strong time management skills, allowing for effective delegation, guidance, and collaboration with Account Executives and other departments.
  • This role typically requires 40 hours on duty and 10 hours on call per week. The candidate should demonstrate a resilient and can-do attitude and be able to work under high pressure.
  • Proficiency in creative problem-solving and the ability to address client and organizational challenges using innovative, indirect approaches.

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    Owner • WorkFromHome, Gauteng, South Africa