Talent.com
This job offer is not available in your country.
Quality Assurance Specialist

Quality Assurance Specialist

Smart PAWorkFromHome, Limpopo, South Africa
3 days ago
Job description

Quality Assurance Specialist

Permanent employee, Full-time

  • South Africa - REMOTE
  • 200,000 - 450,000 R per year

Overview

At SmartPA, we transform support by redefining administrative and PA services through innovative thinking, technology and excellence. We are trusted by global leaders and are building a vibrant, client-focused culture where no two days are the same. This is an opportunity to join a fast-growing team on the journey to becoming the most optimised administrative organisation in the world.

Key Responsibilities and Skills

What You’ll Do

The Centre of Excellence (COE) drives strategy and delivers high-impact, tailored support to a key client account daily. Your day-to-day responsibilities will include :

  • Perform detailed audits of internal work, checking for accuracy, completeness, and adherence to service standards.
  • Act as a critical eye for detail, spotting inconsistencies and logging errors or concerns systematically.
  • Maintain and update detailed QA logs to track performance and recurring issues.
  • Provide constructive feedback to teams or managers and highlight coaching needs.
  • Collaborate with People & Ops and Account Management to share quality insights and root cause analysis.
  • Analyse audit data to identify patterns, inform learning needs, and contribute to service optimisation.
  • Support the evolution of QA frameworks and define / refine audit standards.
  • Contribute quality insights into service or product lifecycle discussions, highlighting where workflows or deliverables can evolve.
  • About You

    Experience and Qualifications

    We’re looking for someone who :

  • Thrives in a dynamic, entrepreneurial environment where no two days are the same.
  • Is passionate about redefining what it means to deliver world-class PA and admin support.
  • Can manage their own time and workload effectively, delivering results with confidence.
  • Brings enthusiasm, creativity, and positivity to their work.
  • Enjoys contributing ideas to improve processes and drive business growth.
  • Experience

    What You’ll Need

    Your experience is key, but your attitude is what sets you apart.

    Essential :

  • Prior experience in QA, auditing, or internal service evaluation roles.
  • Exceptional attention to detail and a methodical, observant approach.
  • Strong written skills for reporting and documenting findings.
  • Comfortable delivering constructive feedback and influencing internal improvements.
  • Proficient with QA or tracking tools (e.g., Excel, internal QA software).
  • Curious and solutions-driven, always looking to refine how services are delivered.
  • Desirable :

  • Familiarity with Google Suite, CRM platforms and booking systems.
  • Experience in process improvement and creating efficiencies.
  • Work Remotely

    Yes

    Salary

    200,000 - 400,000 R (based on experience)

    Schedule

    Important Details

  • Schedule : Monday–Friday, aligned with UK time zones (including daylight savings).
  • Location : Fully remote, with a reliable fibre internet connection. Future office-based work may be required in Johannesburg, Cape Town or Durban.
  • Public Holidays : Work according to the UK calendar.
  • Job Type

    Full-time, Permanent

    What’s in It for You?

    What’s in It for You?

    SmartPA rewards talent and supports growth. Benefits include :

  • Competitive Salaries
  • Yearly Bonuses based on company, department, and individual performance.
  • Remote work
  • Flexitime Initiative : Work when you’re most productive (core hours : 10 : 00–16 : 30).
  • 33 Days Holiday
  • Growth Opportunities : Develop your skills and advance your career with a company reshaping the industry.
  • Ready to Make Your Mark?

    If you’re excited to impact the future of administration, apply to join a team where your work matters.

    About us

    SmartPA provides administrative and back-office support services to organisations globally. We aim to demonstrate the value of EA and secretarial services as a core business function and offer flexible opportunities, including partnerships where appropriate. Apply for this job.

    #J-18808-Ljbffr

    Create a job alert for this search

    Quality Specialist • WorkFromHome, Limpopo, South Africa

    Related jobs
    • Promoted
    Data Systems, Quality & Governance Specialist (JHB Hybrid / Remote)

    Data Systems, Quality & Governance Specialist (JHB Hybrid / Remote)

    DataFinWorkFromHome, Limpopo, South Africa
    Remote
    ENVIRONMENT : ENHANCE data literacy, improve existing data processes and workflows and support future data process design and development as the next Data Systems, Quality & Governance Specialist so...Show moreLast updated: 3 days ago
    • Promoted
    Customer Success Specialist

    Customer Success Specialist

    HIREXEWorkFromHome, Limpopo, South Africa
    Job Advertisement : Customer Success Specialist.Must be comfortable working within EST (Eastern Standard Time).A US based company is seeking a proactive and customer-focused.This role is critical to...Show moreLast updated: 1 day ago
    • Promoted
    SAP Ariba Specialist

    SAP Ariba Specialist

    ParvanaWorkFromHome, Limpopo, South Africa
    Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corp...Show moreLast updated: 16 days ago
    • Promoted
    Freelance Mechanical Engineering - Quality Assurance / AI Trainer

    Freelance Mechanical Engineering - Quality Assurance / AI Trainer

    MindriftWorkFromHome, Limpopo, South Africa
    Freelance Mechanical Engineering - Quality Assurance / AI Trainer.About Mindrift : We connect specialists with AI projects to unlock the potential of Generative AI by leveraging real-world expertise...Show moreLast updated: 4 days ago
    • Promoted
    Freelance Earth Science Expert - Quality Assurance (AI Trainer)

    Freelance Earth Science Expert - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    Freelance Earth Science Expert - Quality Assurance (AI Trainer) at Mindrift.This remote, part-time freelance opportunity connects Earth Science specialists with Generative AI projects.The role supp...Show moreLast updated: 25 days ago
    • Promoted
    2025 OSF Academy - QA Engineer, Turkey

    2025 OSF Academy - QA Engineer, Turkey

    OSF Global ServicesWorkFromHome, Limpopo, South Africa
    Are you eager to shape the future of digital innovation but unsure where to begin? Let us guide you to unlock your potential. Here at OSF Digital, we want to reshape the future of digital and change...Show moreLast updated: 4 days ago
    • Promoted
    Test Analyst (Travel Industry Experience Required) - Fully Remote

    Test Analyst (Travel Industry Experience Required) - Fully Remote

    AfriconologyWorkFromHome, Limpopo, South Africa
    Remote
    You'll work on multiple SaaS projects, focusing on test planning, execution, and validation of new and existing features. You’ll collaborate closely with Product Managers, Project Manager, and senio...Show moreLast updated: 15 days ago
    • Promoted
    Freelance Civil Engineering - Quality Assurance (AI Trainer)

    Freelance Civil Engineering - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    This opportunity is a freelance role for Civil Engineering - Quality Assurance (AI Trainer) with Mindrift.This opportunity is only for candidates currently residing in the specified country.Your lo...Show moreLast updated: 25 days ago
    • Promoted
    Freelance Physics Expert - Quality Assurance (AI Trainer)

    Freelance Physics Expert - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    Mindrift connects specialists with AI projects from major tech innovators.Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.Generati...Show moreLast updated: 25 days ago
    • Promoted
    Freelance Chemistry - Quality Assurance (AI Trainer)

    Freelance Chemistry - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    Freelance Chemistry - Quality Assurance (AI Trainer).Be among the first 25 applicants.This opportunity is only for candidates currently residing in the specified country. Your location may affect el...Show moreLast updated: 25 days ago
    • Promoted
    Freelance Mathematics Expert - Quality Assurance (AI Trainer)

    Freelance Mathematics Expert - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    Freelance Mathematics Expert - Quality Assurance (AI Trainer).This opportunity is suitable for candidates currently residing in the specified country. Your location may affect eligibility and rates....Show moreLast updated: 25 days ago
    • Promoted
    • New!
    Quality Assurance & Sales Training Representative (Real Estate / USA Market)

    Quality Assurance & Sales Training Representative (Real Estate / USA Market)

    Black Pen RecruitmentWorkFromHome, Limpopo, South Africa
    Quality Assurance & Sales Training Representative (Real Estate / USA Market).Our client, a dynamic and fast-growing real estate company, is seeking a skilled. Quality Assurance & Sales Training Repres...Show moreLast updated: 13 hours ago
    • Promoted
    Freelance Software Developer (Ruby) - Quality Assurance (AI Trainer)

    Freelance Software Developer (Ruby) - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    Freelance Software Developer (Ruby) - Quality Assurance (AI Trainer).At Mindrift, innovation meets opportunity.We believe in using the power of collective intelligence to ethically shape the future...Show moreLast updated: 25 days ago
    • Promoted
    AI Agent Quality Specialist - AI Trainer

    AI Agent Quality Specialist - AI Trainer

    MindriftWorkFromHome, Limpopo, South Africa
    At Mindrift, innovation meets opportunity.We believe in using the power of collective human intelligence to ethically shape the future of AI. The Mindrift platform, launched and powered by Toloka, c...Show moreLast updated: 10 days ago
    • Promoted
    Freelance Electrical Engineering - Quality Assurance (AI Trainer)

    Freelance Electrical Engineering - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    Freelance Electrical Engineering - Quality Assurance (AI Trainer).Be among the first 25 applicants.This opportunity is only for candidates currently residing in the specified country.Your location ...Show moreLast updated: 25 days ago
    • Promoted
    Remote Quality Assurance Engineer for Structural Inspection Reports

    Remote Quality Assurance Engineer for Structural Inspection Reports

    Uptalent.ioWorkFromHome, Limpopo, South Africa
    Remote
    Remote Quality Assurance Engineer for Structural Inspection Reports.We are seeking a meticulous and detail-oriented Quality Assurance Engineer with a strong background in civil or structural engine...Show moreLast updated: 25 days ago
    • Promoted
    Freelance Automotive Engineering - Quality Assurance (AI Trainer)

    Freelance Automotive Engineering - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    This opportunity is only for candidates currently residing in the specified country.Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity.We believe in using the ...Show moreLast updated: 25 days ago
    • Promoted
    Freelance Software Developer (Rust) - Quality Assurance (AI Trainer)

    Freelance Software Developer (Rust) - Quality Assurance (AI Trainer)

    MindriftWorkFromHome, Limpopo, South Africa
    Freelance Software Developer (Rust) - Quality Assurance (AI Trainer) at Mindrift.This opportunity is remote and freelance. Code generation and code review.Prompt evaluation and complex data annotati...Show moreLast updated: 25 days ago