Duty Manager - Johannesburg Marriott Hotel Melrose Arch

Overview

Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Candidate Profile

Education and Experience

• Relevant Qualification from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major and at least 2-years experience in the guest services front desk housekeeping or related professional area.

Core Work Activities

Supporting Property Operations and Guest Relations Needs

Supporting Profitability Goals

Managing the Guest Experience

Assisting Human Resources Activities

Management Competencies

Leadership

Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

Driving for Results - Setting high standards of performance for self and / or others; assuming responsibility for work objectives; initiating focusing and monitoring the efforts of self and / or others toward the accomplishment goals; proactively taking action and going beyond what is required

Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

Coworker Relationships - Interacting with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

Learning and Applying Professional Expertise

Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.

General Hotel Operations - Knowledge of the operating principles and practices of all brand / hotel-specific functions to support successful operations of the overall property (e.g. Engineering / Maintenance Event Management Finance and Accounting Human Resources Legal / Contracting Food and Beverage Guest Services / Front Desk Sales & Marketing Security / Loss Prevention Retail / Gift Shops Spa and Recreation / Health Club).

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

Mathematical Reasoning - The ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Equal Opportunity Statement - At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

LI-Onsite

LI-TK1

Required Experience :

Manager

Key Skills

stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP

Employment Type : Full-Time

Experience : years

Vacancy : 1

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