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Tech Officer : Call Desk Consultant

Tech Officer : Call Desk Consultant

BCXZA
30+ days ago
Job description

Job title : Tech Officer : Call Desk Consultant

Job Location : Western Cape,

Deadline : October 14, 2025

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Core Description

  • Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client’s needs

    • Key Deliverables / Primary Functions

  • Remotely investigating technical issues for the client and providing resolution.
  • Following up on all outstanding queries timeously as per the SLA per client.
  • Redirecting any problems or incidents that may occur to the correct resource.
  • Identifying and escalating recurring problems and situations to both the management team.
  • Tracking and routing logged problems and requests.
  • Updating resolved incidents on the call logging system.
  • Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.

    • Core Functional Skills & Capabilities

  • ICT Knowledge
  • Technology Consulting
  • Problem solving
  • Communication
  • Customer Focus

    • Core Behavioural Competencies

  • Deciding & Initiating Action
  • Working with people
  • Delivering Results & Meeting customer expectations
  • Applying expertise & Technology
  • Culture Match
  • Job Match

    • Minimum Qualifications

  • OR NQF 4 : Grade 12

    • Additional Education -Preferred / Advantage

    Experience

  • Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

    • Certifications

  • Applicable industry certification will be an advantage
  • CompTIA A+
  • Microsoft Systems Associate or Engineer (MCSA or MCSE);
  • Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

    • Professional Memberships in Relevant Industry

    Level of Engagement & Span of Control

    Special Requirements / Employment Condition

  • Ability to work extended / long hours as and when required

    • Workplace / Physical Requirements

  • Full-time Client Based Position
  • Billable
  • Customer Service  jobs
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    Tech Officer Call Desk Consultant • ZA