Store Manager (Gateway)

Boutique Store Manager – Chanel

Position : Boutique Store Manager

Department : Sales

Reporting to : RDM

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication, and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the team.

Purpose of the Role

The purpose of the role is to ensure the store's profitability through focusing on the business drivers : customer service, generation of turnover, operating expenses and losses, implementation of brand and company standards, establishment and maintenance of effective people and process management practices, and building and maintaining brand image and awareness.

KEY RESPONSIBILITIES

CUSTOMER SERVICE DELIVERY

• Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience.
• Ensure correct implementation of store layout, merchandising, signage, and visual displays according to brand standards.
• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines.
• Ensure correct and timely implementation of store promotions, events, and other brand communications, in accordance with brand standards.
• Ensure appropriate staffing levels to support customer service requirements.
• Monitor monthly performance axes split / slow lines and determine suitable actions to address problems.
• Drive IPT to a target of 2.5.
• Drive brand incentives to achieve sales targets.

MERCHANDISE MANAGEMENT

PEOPLE MANAGEMENT

BUSINESS PERFORMANCE

MARKET INTELLIGENCE

STAKEHOLDER MANAGEMENT

ADMINISTRATION

COMPETENCIES

REQUIREMENTS / QUALIFICATIONS

Matric certificate

At least 3 years retail and cosmetics store management experience

Must have Store Manager experience

Certificate in Beauty / Make-Up is advantageous

Working knowledge of MS Word, PowerPoint, and Excel

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