OPS DUTY MANAGER (CPT)

Main Purpose of the Job :

The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Education, experience and competencies required :

• Matric
• 3-Year Hotel School Diploma or equivalent
• Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry
• Previous experience in duty management is an advantage

Core behavioural competencies

Technical competencies

Work Conditions & Special Requirements

Must be able to work shifts in line with operational requirements (including weekends and public holidays)

Duties and responsibilities include :

Operations Management

Operational Product Offering

Compliance Management

Customer Experience Management

Tenant & Service Provider Management

Stakeholder Relationship Management

Equity

Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as units employment equity plans and Gaming Board License conditions.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.