Shop Manager

Shop Manager required for a retail store based in East London

Requirements

• Matric / Grade 12 (Retail or Management qualification advantageous).
• 1–3 years retail supervisory or assistant management experience.
• Textiles background is preferred, but is not a must.
• Must have a valid driver’s licence and own vehicle.
• Strong customer service, communication, and people-management skills.
• Knowledge of retail operations including stockroom procedures, merchandising, and POS systems.
• Ability to manage staff performance, address issues, and maintain morale in a busy environment.
• Basic to intermediate computer literacy (POS, Excel, email).
• Willingness to work retail hours, including weekends, public holidays, and shifts.

Key responsibilities

• Support the Store Manager in the full day-to-day running of the store.
• Supervise retail staff, manage shift planning, and ensure strong sales-floor coverage.
• Deliver excellent customer service and handle escalated customer queries professionally.
• Assist with stock control, receiving, replenishment, merchandising, and maintaining visual standards.
• Oversee cash handling procedures, float management, banking, and end-of-day reconciliations.
• Monitor store performance, help drive sales targets, and ensure promotions are correctly implemented.
• Maintain store cleanliness, safety, loss prevention, and compliance with retail policies.
• Act as Store Manager in their absence, ensuring smooth store operations.
• Store lock ups.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.