IT Systems Engineer (Tier 2)

IT Systems Engineer (Tier 2)

Are you a seasoned IT professional with strong technical skills and hands-on project implementation experience? A fast-paced team in Johannesburg is looking for an IT Systems Engineer (T2) who thrives in complex environments and delivers exceptional support across infrastructure, cloud, and networking.

What you’ll be doing :

Providing advanced desktop, server, and field support

Managing and resolving escalated tickets and major incidents

Implementing IT projects, onboarding new clients, and deploying infrastructure

Supporting Microsoft 365, Azure, Active Directory, and virtualization platforms

Troubleshooting across Windows, macOS, Linux, and network environments

Maintaining system documentation, backups, and performance monitoring

Delivering VIP support and clear technical communication to clients

What you’ll need :

Matric or NQF equivalent

A+ and N+ (CompTIA)

MCSA or equivalent (AZ900, MS900)

5+ years’ experience in IT support and field service roles

Proven experience in IT project implementation and client transitions

Strong knowledge of Microsoft 365, Azure, servers, switches, routers, and telephony systems

Familiarity with ITIL and COBIT5 frameworks (certification is a plus)

Valid driver’s license and reliable transport

Excellent problem-solving, time management, and communication skills