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Process Analyst

Process Analyst

Job DuckWorkFromHome, KwaZulu-Natal, South Africa
9 days ago
Job description

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Role overview

If you love solving puzzles, spotting patterns, and making things work better, this role is for you. As a Process Analyst, you’ll dive deep into how teams work, uncover what slows them down, and help design smarter, smoother workflows. Your insights will directly shape how the organization operates, making a real difference every day. This role is ideal for someone who enjoys collaborating across departments, thrives on clarity, and finds satisfaction in turning complexity into simplicity.

Duties and responsibilities

  • Using research and process mapping techniques to document and visualize business workflows
  • Collaborating with subject matter experts to develop innovative workflow solutions
  • Identifying inefficiencies and blockers in interdepartmental processes and proposing improvements
  • Partnering with the UX Research Specialist to suggest automation opportunities
  • Continuously assessing cross-functional needs and process performance
  • Drafting new policies and procedures based on Squad initiatives and change efforts
  • Notifying the Document Coordinator of priority updates to documentation
  • Working closely with Business Intelligence Analysts and System Administrators to enhance workflows
  • Following up with users and SMEs post-implementation to ensure adoption and measure impact
  • Conducting Value Assessments on core processes

What we’re looking for

  • At least 6 months of experience as a process analyst, or in a similar role.
  • Proficiency in process mapping techniques and tools
  • Familiarity with process improvement methodologies
  • Advanced English communication skills (written and verbal)
  • Strong documentation and diagramming abilities
  • Prioritization and execution in fast-paced environments
  • Detail-oriented with strong analytical and conceptual thinking
  • Persuasive and collaborative approach
  • Curious and proactive mindset
  • Ability to manage multiple projects simultaneously
  • Your own reliable and updated PC, a headset, and a reliable internet connection. (at least 30 mb / s).

    • What’s in it for you?

  • Monthly compensation starting from 1050 USD
  • Paid annual leave
  • Parental leave
  • Opportunities for professional development and training
  • Dedicated support from our team
  • A chance to be part of a diverse and globally connected team

    • Ready to dive in? Apply now and make sure to follow all the instructions!

    Disclaimer : Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

    By clicking on the APPLY button you consent to us reaching out to you through WhatsApp and / or email to follow-up regarding your application process.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Business Development and Administrative

    • Industries

  • Staffing and Recruiting

    • #J-18808-Ljbffr

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    Analyst • WorkFromHome, KwaZulu-Natal, South Africa