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Client Success Manager

Client Success Manager

Talent ShoreWorkFromHome, Gauteng, South Africa
20 days ago
Job description

Overview

Commitment : Contractor, 3-month initial assignment (fractional or full-time), with potential extension to long-term

About us : We are building the world’s first scalable referral platform. We reward people for making high-value business introductions, while creating a trusted global community of super connectors. Our mission is to create a new “intro economy” where helping others succeed leads to measurable business wins & real rewards.

The Role

We’re looking for a Community Manager / Customer Success Manager who thrives at driving user activation and engagement. You’ll be the link between our growing community (currently 150+ users in NYC and 1,150+ in London) and the platform, ensuring that people not only sign up but also stay active, make valuable introductions, and close real deals.

This is not a passive support role, it’s an ambitious, proactive growth assignment. You’ll create and run activation campaigns, coach users through onboarding, follow-up on user actions, create onboarding & training videos, and design communication flows that keep our users engaged and rewarded.

What You’ll Do

  • User Engagement & Activation — Reach out to existing users with personalized campaigns to drive activity.
  • Encourage members to make more intros, follow up on leads, and close deals.
  • Help users understand how to earn our points and climb our leaderboard.

Onboarding & Success Flows

  • Design and optimize onboarding journeys (emails, guides, videos, webinars).
  • Create training videos
  • Build activation sequences that get new users to their “first success” quickly.
  • Track and remove friction points in the user journey.

    • Community Building

  • Create buzz within the NYC and London communities.
  • Develop playbooks for how to keep connectors engaged long-term.
  • Serve as a trusted point of contact for feedback and support.

    • Targets & Metrics

  • Activation outcomes : 150 introductions made (NYC + London combined)
  • 500 user messages sent on the platform
  • 50 intros closed into deals within the period
  • 150 users reaching 200 of our points

    • What We’re Looking For

  • Proven experience at an early-stage B2B startup, ideally in customer success, community, or growth roles.
  • Examples of customer activation campaigns you’ve run - with data showing exceptional outcomes.
  • Examples of training / onboarding videos you’ve created
  • A startup athlete mindset - ambitious, resourceful, and excited to test bold ideas fast.
  • Native English-speaker with exceptional communication skills (written and video).
  • Extremely high-energy.
  • Comfort with remote work and self-management.

    • #J-18808-Ljbffr

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    Client Manager • WorkFromHome, Gauteng, South Africa