Talent.com
Client Therapy Coordinator - EST hours (Remote)

Client Therapy Coordinator - EST hours (Remote)

ISTA SolutionsWorkFromHome, Limpopo, South Africa
30+ days ago
Job type
  • Remote
Job description

Overview

Client Therapy Coordinator - EST hours (Remote)

STA Personnel Solutions South Africa - we are a global BPO company, recruiting on behalf of our USA client who is a provider of in-home Physical Therapy (PT), Occupational Therapy (OT), and Nurse Practitioner (NP) services.

We are seeking a dedicated and empathetic Client Therapy Coordinator who will facilitate a smooth, personalized experience for clients by thoughtfully matching clients with the most suited therapist based on their clinical needs and individual preferences. This position is well-suited for individuals with a background in healthcare or homecare, coupled with strong coordination and customer service skills.

PLEASE NOTE :

  • Working Hours : Mon - Fri from 9am to 6pm EST (15 : 00 – 24 : 00 SA time). Hours may change depending on daylight savings and operational requirements.
  • Work Environment : Remote
  • Internet Requirements : A fixed fibre line with minimum 25 Mbps upload / download and wired Ethernet capability. Applicants without a fixed fibre line cannot be considered.
  • Power Backup : Reliable power backup is required to manage load shedding and power outages.

Key Responsibilities

  • Engage with clients and therapists via phone and email to support therapist-client pairing
  • Understand client needs and preferences to make appropriate therapist matches
  • Update and maintain accurate records in scheduling and tracking systems
  • Provide responsive, empathetic customer service to clients and therapists
  • Communicate effectively with U.S.-based supervisors and remote team members

    • Requirements

  • Previous experience in healthcare or homecare administration / support is preferred
  • Excellent verbal communication and telephone etiquette
  • Strong organisational and multitasking abilities
  • High level of tech-savviness; comfortable working with multiple digital tools
  • Ability to work independently and take initiative in solving problems

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • IT Services and IT Consulting

    • We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Coordinator • WorkFromHome, Limpopo, South Africa