Service Operations Centre (SOC) Engineer

Service Operations Centre (SOC) Engineer

Full time | RSAWEB | South Africa

Posted On 2025 / 07 / 01

Job Description

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service.

Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa.

We are extremely proud of winning KFM’s Best of the Cape Awards : Best ISP in 2021 & 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband.

These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields :

Cloud infrastructure

Mobile connectivity and data management

Fibre-to-the-Home (FTTH)

Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life.

We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology.

Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values : Creativity

Humanity

Passion

• Email and telephone Enterprise customer support and service management within Enterprise SLA's
• Triage and prioritisation of incidents, tickets and service requests
• Outage management : Escalation and network notices and customer follow-up
• NOC monitoring and escalation : Outages and major incidents
• Monitoring deployments, maintenance and audits
• Scheduling maintenance RSAWEB and partner providers
• Hardware configuration : Mikrotik advantageous
• PBX extension management and deployment
• VoIP phone configuration and management
• VoIP - new services / cancellations
• Consumer Service Desk L3 escalations
• Hardware configuration
• And any other reasonable task

Requirements

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

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