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Senior Client Success Manager

Senior Client Success Manager

BruntWorkWorkFromHome, Western Cape, South Africa
11 hours ago
Job description

Role Overview

We are seeking a Senior Customer Success Manager (CSM) to lead client relationships and ensure BruntWork continues to deliver unmatched value. Beyond the traditional CSM responsibilities, this role includes owning and running a bi‑monthly client webinar series . These webinars will showcase thought leaders and practical sessions—ranging from sales masterminds to paid ads best practices to remote work excellence —delivered across CST and AEST time zones.

Key Responsibilities

  • Manage a portfolio of strategic clients, ensuring high retention and expansion.
  • Act as a trusted advisor to clients, guiding them on how to maximize value from BruntWork.
  • Proactively identify risks and opportunities to improve client satisfaction and reduce churn.
  • Partner cross‑functionally with sales, talent solutions, and operations to deliver seamless client experiences.
  • Report on account health, upsell opportunities, and retention metrics to leadership.

Webinar Ownership

  • Plan, organize, and execute bi‑monthly webinars as a value‑add for clients.
  • Curate themes (e.g., sales strategy, marketing, remote work productivity) and secure relevant guest experts.
  • Coordinate logistics across CST and AEST time zones to maximize global accessibility.
  • Host or co‑host webinars with strong presence and clear communication.
  • Drive post‑event engagement, feedback collection, and content re‑use for marketing.

    • Qualifications

  • 5+ years in Customer Success, Account Management, or a related client‑facing role.
  • Proven ability to build long‑term client relationships and manage enterprise‑level accounts.
  • Strong project management skills with the ability to take full ownership of initiatives.
  • Confident in public‑facing delivery.
  • Experience with webinar platforms (Zoom, Teams, etc.) is a plus, but not required.
  • Comfortable working across multiple time zones.
  • Self‑starter who thrives in a fast‑growth, high‑performance environment.

    • What We Offer

  • Opportunity to lead both strategic client management and a high‑visibility program.
  • Exposure to a global client base across 45+ countries.
  • Competitive compensation and growth opportunities in the world’s fastest‑growing outsourcing firm.
  • Flexible, remote‑first culture with international collaboration.

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    Client Manager • WorkFromHome, Western Cape, South Africa