General Manager Operations – KZN

City LogisticsDurban, KwaZulu-Natal, South Africa

30+ days ago

Job description

Job category : General Management

Location : Durban

Contract : Permanent

Remuneration : Market Related

EE position : No

About our company

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

Introduction

We’re looking for an experienced, hands-on, and strategic operations professional to lead and support multiple branches across KwaZulu-Natal. This is a senior regional role that requires someone passionate about operational excellence, service delivery, compliance, and team leadership across the road freight supply chain.This isn’t just a job, it’s a critical leadership role in a high-performance logistics network where collaboration, improvement, and delivery are essential.

Regional Leadership & Oversight

Provide direct leadership to the Branch Managers of Durban, Hammarsdale Distribution, PLKHammarsdale, and Harrismith.
Act as the strategic link between regional operations and national leadership.
Foster cross-branch collaboration and alignment with organisational goals.

Operational Excellence & Service Delivery

Standardise and optimise operational processes across all branches.

Drive improvements in productivity, service levels, and operational cost control.

Monitor daily branch performance and intervene where required to uphold delivery standards.

Compliance & Risk Management

Enforce compliance with legal, safety, and operational regulations.

Manage escalated risks, incidents, and complex disciplinary issues.

Ensure all branches are audit-ready and follow internal SOPs consistently.

Financial & KPI Management

Analyse and oversee branch-level P&Ls and regional budgets.

Monitor performance indicators and initiate recovery or improvement plans where gaps are identified.

Champion cost-saving initiatives while enhancing service outcomes.

People Development & Culture

Mentor and develop Branch Managers and critical frontline leaders.

Support HR in performance management, training, and succession planning.

Foster a positive, high-performance work culture across branches.

Customer Engagement & Escalation Management

Build and maintain key customer relationships at a regional level.

Manage escalated service challenges and ensure sustainable customer solutions.

Strategic Reporting & Insight

Consolidate and present monthly performance reports and operational insights to Executive

Management.

Drive data-informed decision-making and continuous improvement across the region.

Relevant degree or diploma in Logistics, Transport, Business or Operations Management.

8–10 years’ operational experience in logistics, with at least 5 years in a regional / senior role.

Strong commercial understanding, including financial management and P&L oversight.

In-depth knowledge of distribution models, regulatory compliance, and operational metrics.

Proficiency in logistics systems, data reporting tools, and Microsoft Office.

Valid driver’s license and own transport essential.

Availability for travel and after-hours operational support.

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General Manager • Durban, KwaZulu-Natal, South Africa