Restaurant Floor Supervisor | La Residence

The Restaurant Floor Supervisor at La Residence is responsible for overseeing all aspects of service in the hotel's dining rooms. This role is a personal contact point with all guests and oversees all Front of House staff on shift, from Waiters to Bartenders, Baristas, Wine Stewards and Runners. The incumbent will embody the welcoming, genuine and warm hospitality that The Royal Portfolio strives to provide all guests, and ensure that all staff in the dining rooms provide superior, personalised service. This will ensure that as a team we live up to the company's purpose, which is “To give our guests a complete experience and a perfect stay” .

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely and supporting the Restaurant Manager and Duty Managers.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Constant effective communication with managers and supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Operate POS (point of sale) and maintain security of system.
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.
• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Maintain excellent product knowledge (food, wine, spirits, etc).
• Prepare weekly staff rosters if need be.
• Conduct service briefings.
• Ensure all Front of House staff adhere to the ‘Company Code of Conduct’ and ‘Standard Operating Procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
• Ensure the correct set up for functions and bookings for the day.
• Ongoing menu and beverage training as well as developing regular tests.
• Monitor staff breaks and general time keeping.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.

A valid work permit is essential if you are not in possession of a South African ID document.

Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.