Salesforce Service Cloud Business Analyst

About the Role :

Were looking for a Salesforce Service Cloud Business Analyst who can bridge business needs with technical solutions driving innovation and efficiency across customer service platforms. Youll collaborate with stakeholders architects and development teams to translate business goals into smart scalable Salesforce solutions.

Key Responsibilities :

• Partner with product owners and business users to understand requirements and translate them into clear user stories acceptance criteria and solution designs.
• Act as the Service Cloud functional SME guiding teams on leveraging key Salesforce capabilities.
• Facilitate workshops and create detailed documentation from business requirement specs to process flows and work breakdown structures.
• Work within Agile / Scrum teams to manage backlogs support sprint planning and ensure timely delivery.
• Contribute to testing and quality assurance efforts including user acceptance testing.
• Support change management initiatives related to digital transformation.
• Continuously identify opportunities to enhance business value and improve systems and processes.

Requirements :

Qualifications / Nice-to-have :

In sending your CV you confirm that you have read and understood our POPI Policy found on our website . Should you be unsuccessful for this particular position you have no objection to us retaining your personal information in our database which you confirm is true correct and up to date. Should a suitable opportunity arise in the future we will contact you and request your permission to submit your information

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1