Global Operations – Business Analyst

Overview

The primary role of the Business Analyst is to bridge the gap between business needs and IT solutions. The Business Analyst will work closely with the Delivery Manager, the Project Managers and other key delivery team members to identify, design and implement suitable technical solutions. The Business Analyst will specialise in business process mapping, covering the current process and explaining the planned new process. Strong communication skills are required to enable effective collaboration with stakeholders and delivery teams to ensure requirements are clearly understood and documented. The Business Analyst will facilitate workshops and meetings to gather requirements and validate solutions. The Business Analyst also supports project management by tracking progress and ensuring alignment with business objectives. The Business Analyst will play a key role in user acceptance testing, ensuring the final deliverable meets the specified needs articulated and agreed by the business, documenting any changes agreed throughout the delivery process.

Requirements :

• Experience in business and IT operations
• Integrity and high professional ethics
• Knowledge of data processing operations in the company’s sector is preferable
• Ability to handle confidential information
• Ability to communicate effectively with both technical and business users
• The ability to work well in a team
• The ability to prioritise your workload

Principal Accountabilities

Culture and Values

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