Senior Business Development Manager

Overview

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas : Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

At Payment Technology, our mission is to be at the start of every transaction and to make it secure and simple. We also create contemporary payment and banking solutions for our digital age. As a one-stop shop, we produce and personalise hundreds of millions of payment cards every year and store their \"digital twins\" - mobile and digital. Would you like to actively shape the digital transformation with us?

Purpose of the Job

The main purpose of this position is to manage turnover, sales and account management activities within assigned accounts or regions throughout Sub-Saharan Africa. Accurate reporting of sales, sales forecasts, customer focus and identifying new opportunities or enhancements and ensuring that customer satisfaction is at a level that provides a competitive advantage for G+D.

Key Responsibilities (Duties & Responsibilities)

• Define and ensure the fulfilment of sales targets by monitor short-term sales demand activities through internal meetings and with customer; promptly initiate and drive execution of corrective action where needed.
• Conduct regular customer meetings at all levels, defining actions with personal follow up.
• Promptly communicate customer related issues to the right interfaces inside G+D; escalating effectively when necessary.
• Prepare and present proposals, presentations, contracts etc as required by the customer.
• Develop and prepare client presentations, Requests for Proposal (RFP) and Requests For Information (RFI).
• Maintain a well-stocked sales funnel and report funnel status on a regular basis.
• Understand and explain customer’s business models and key economic drivers and know about buying influences as well as buying processes for each Single Sales Opportunity.
• Gather comprehensive information about G+D competitors through customer contacts, trade shows, conferences and develop a thorough understanding of competitor’s USPs.
• Take responsibility for detailed revenue forecasting and budgeting in a timely and accurate manner on a regular (monthly) basis.
• Identify product and services gap (G+D offering vs. customer requirements) and deliver concise input for new product requests.
• Accurately and comprehensively prepare a variety of status reports including, but not limited to activity, customer, monthly and budget reports.
• Actively co-operate with and co-ordinate customer interface functions to ensure smooth implementation of new product / customer launches or major changes, driving successful completion within deadline.
• Ensure thorough customer consulting, bringing the right G+D subject matter experts to the table to define the best solution together with the customer.
• Maintain a close working relationship with the technical and order management teams to ensure smooth management of accounts.
• Head the negotiation of customer contracts and Service Level Agreements (SLAs), renegotiate contract renewals and extensions as require.
• Identify projects with high sales growth potential and contribute to business case.
• Monitor accounts receivables and inventory for assigned customers, actively drive resolution in case of any issues.
• Contribute to proposals for cost saving potentials within area of responsibility.
• Develop and implement a sales plan and be responsible for the overall account management of existing customer.
• All of the above objectives are to be completed striving at all times for Quality, Trust and Security – Creating Confidence.

Minimum Academic Qualifications

Professional Experience

Knowledge, Skills & Abilities

Seniority level

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