Subject Matter Expert - Insurance

WNSCape Town, Western Cape, South Africa

30+ days ago

Job description

Overview

WNS Cape Town, Western Cape, South Africa

Subject Matter Expert - Insurance

About Us

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader with 41,000+ professionals serving 400+ global clients across 60 delivery centers in 16 countries. WNS South Africa operates eight delivery centers and employs 4,000+ people.

Responsibilities

Operational Excellence : Identifying and communicating barriers to performance / service delivery to the operational leaders
Contribute in regular meetings with team leaders and agents in regards to efficiencies
Conduct analysis and insights based on consolidated data to enhance process improvements
Share best practice between teams to support operational efficiencies
Continually examine opportunities for improvements and adherence to schedule
Support team when needed maintain product knowledge through call taking
Will be required to take calls
Development Journey : Agile training through Quality feedback sessions
Training employees in systems and products when required
Working closely with Operations Support, Training & HR to support the new starter journey

Qualifications

A Matric / Grade 12 Certificate or equivalent.

A minimum of 3 years insurance experience

JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

Proficiency in Microsoft packages (Word, Excel & Outlook)

Excellent interpersonal and communication skills

Strong numerical ability

Strong administrative and organizational skills

Customer centricity

High attention to detail and accuracy

Engagement

Communication skills

Problem Solving

Planning & Organizing

Risk Management

Incident Management

Data Analysis

Stakeholder Management

Client Communication

Report writing

Sound working knowledge of Microsoft packages (Word, Excel, PowerPoint & Outlook)

Attention to detail

Other Specific Requirements

Own vehicle with a valid driver’s licence

Must be able to travel across multiple sites

Must be able to work evening hours

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.

Job Details

Seniority level : Entry level

Employment type : Full-time

Job function : Customer Service

Industries : Outsourcing / Offshoring

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Subject Matter Expert • Cape Town, Western Cape, South Africa

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