Application Support Officer

FNB South AfricaJohannesburg, ZA

16 days ago

Job description

Job title : Application Support Officer

Job Location : Gauteng, Johannesburg

Deadline : November 30, 2025

Quick Recommended Links

Jobs by Location
Job by industries

Job Description

To liaise between business and IT in terms of existing systems, and is the second level of support for problem resolution

Are you passionate about delivering exceptional application support and driving process improvements?

We’re looking for an Applications Support Officer to join our team and ensure seamless system performance, cost efficiency, and outstanding customer service.

What You’ll Do :

Provide first-time resolution for customer queries and take ownership until closure.

Ensure technical accuracy in product knowledge and advice.

Identify and escalate risks and cost drivers; propose process improvements.

Support technology adoption and optimise processes for better service delivery.

Comply with governance and compliance standards and report on operational performance.

Collaborate across teams to meet SLAs and enhance customer satisfaction.

What We’re Looking For :

Education : Diploma in IT or related field.

Experience : 3–4 years in application support.

Knowledge :

ITIL (certification advantageous).

Miles or similar Fleet Management Leasing (FML) systems.

End Date : November 13, 2025

ICT jobs

Create a job alert for this search

Application Support • Johannesburg, ZA