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Program Manager

Program Manager

Electrum PaymentsJohannesburg, Gauteng, ZA
30+ days ago
Job type
  • Quick Apply
Job description

About Electrum :

Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.

We hire the best of the best and we offer great opportunities for both personal growth and career progression.

The Role :

We are looking for a Program Manager who excels at building trusted relationships with senior stakeholders at clients and guiding complex, multi-project programs to success. This role goes beyond delivery oversight : you will be a key partner to our clients (large banks and retailers), acting as a trusted advisor, ensuring alignment between their strategic goals and Electrum’s solutions. You will also collaborate with Electrum’s sales and engineering teams, sometimes supporting pre-sales conversations and helping to shape professional services engagements.

If you are client-focused, thrive on engaging with senior executives, and enjoy influencing outcomes then this role is for you.

Requirements

In this role you will manage the overall program of work for a client and ensure customer expectations are managed and met. You will support the client in getting the most value from the Electrum product.

You will :

  • Build and maintain strong relationships with senior client stakeholders, becoming a trusted partner
  • Identify and help shape opportunities to expand client engagements.
  • Oversee the delivery of complex, multi-stream programs of work, ensuring customer expectations are managed and met.
  • Partner with Electrum’s sales team to provide delivery insights and support positioning of professional services.
  • Ensure quality delivery that is strategically aligned with the client
  • Advocate for clients internally, while balancing delivery realities.

What You Can Bring to Electrum (non-negotiables) :

  • Relevant degree
  • Proven track record of building strong senior stakeholder relationships in a B2B environment.
  • 7+ years experience on software projects, including experience in complex or corporate environments.
  • Background in tech / information technology industry (payments / fintech experience preferred).
  • Experience supporting sales / professional services growth
  • Excellent communication and influence skills across all organisational levels.

    • Benefits

    We have created an high-performance culture where you can expect :

  • Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career.
  • Transparency - We openly discuss strategy, finances, salaries and other major decisions.
  • Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you.
  • Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services.
  • Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done.

    • These are few practical ways we practise the culture we are so proud of :

  • Flexible work hours
  • Daily cooked lunches and a stocked kitchen for the afternoon nibbles
  • Team socialising like hikes, getaways, and dinners
  • A generous leave policy, starting at 20 days per year
  • Fatsaks scattered around the office for deep thinking or meditation

    • If this sounds like a role and place where you can spread your wings, please apply now.

    We have created a safe, transparent environment where :

  • We know mistakes happen, and that’s okay. We even have a three-step approach to dealing with them :
  • Tell everyone about it
  • Fix the mistake
  • Tell everyone about the solution
  • You are responsible for your actions – both the successes and the failures
  • We talk openly about salaries and bonuses. At Electrum, we believe it’s evident why some people earn more and others a bit less. It’s like being on a sports team where salaries are widely known.
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    Program Manager • Johannesburg, Gauteng, ZA