Reservations Manager

Reservations Manager 5-Star Luxury Hotel

We are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.

Key Responsibilities

• Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmation
• Lead and develop the reservations team, providing training, guidance, and support
• Maximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partners
• Ensure accuracy and efficiency in data management, reporting, and system maintenance using Protel Air
• Deliver a consistently high standard of guest service with personalized communication and attention to detail
• Manage VIP bookings, special requests, and resolve issues professionally and promptly
• Handle all incoming emails, calls, and messages with efficiency and warmth
• Work closely with all Heads of Departments to ensure operational excellence
• Participate in meetings and submit reports and feedback as required

Requirements

Join our team and be part of delivering world-class luxury hospitality experiences.

To apply, please send your CV and a recent photograph. Only shortlisted candidates will be contacted.

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