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Client Success Manager - 0541 - Johannesburg, South Africa

Client Success Manager - 0541 - Johannesburg, South Africa

Bionic TalentWorkFromHome, KwaZulu-Natal, South Africa
30+ days ago
Job description

Client Success Manager - 0541 - Johannesburg, South Africa

Join to apply for the Client Success Manager - 0541 - Johannesburg, South Africa role at Bionic Talent

Client Success Manager - 0541 - Johannesburg, South Africa

Join to apply for the Client Success Manager - 0541 - Johannesburg, South Africa role at Bionic Talent

This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the Client :

Our client is a digital marketing agency specializing in providing digital marketing services to dental practices across the USA. They are seeking an experienced Account Manager to join their team.

About the role :

We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

Professional Fluency In English Is Essential.

Experience in digital marketing agencies is required. Experience in the dental / healthcare niche is preferred.

What you’ll be doing :

  • Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
  • Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
  • Develop and implement account strategies to drive client satisfaction, retention, and growth.
  • Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
  • Work closely with cross-functional teams to ensure the successful execution of client projects.
  • Coordinate project timelines, deliverables, and communication to meet client expectations.
  • Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
  • Provide regular reports to clients on project progress and results.
  • Ensure a high level of client satisfaction by proactively managing expectations.

Who are we looking for?

  • Minimum 4 years of experience as a Client Success Manager.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Excellent organizational and time management abilities, with a keen attention to detail.
  • Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
  • Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
  • Experience in digital marketing agencies is required.
  • Experience in the dental / healthcare niche is preferred.
  • Position : Client Success Manager

    Remote Status : Fully Remote

    Preferred Location : Global

    Working Hours : 9 am to 6 pm EST

    Holidays : US Local Holidays

    Salary : USD 1800 to USD 2200 per month

    Internal Job ID : 0541

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Other

    Industries

    Human Resources Services

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