Growth Manager

Job Description

To assume full responsibility and accountability for the regional strategy and growth activities of the Channel.

To build sustainable key relationships across all channels, product houses and segments.

Job Purpose

To establish, lead, and manage a financial advice call centre that delivers high-quality, compliant financial advisory services to clients.

The role requires a strategic leader with deep knowledge of the FAIS Act and proven experience in call centre operations and financial services.

Key Tasks

• Develop a sales & service culture that builds rewarding relationships, proposes innovations, and allows others to provide exceptional client service.
• Track control and influence sales activities to achieve determined sales targets for FNB Insure & Invest.
• Increase cost efficiency.
• Manage internal clients and grow portfolio through making contact and generating leads.
• Maximize cross‑sell opportunities and strengthen client relationships.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Plan and execute campaigns successfully on schedule, set standards and benchmarks for ensuring successful campaign execution.
• Maintain operational accountability for all campaign execution.
• Consistently enhance own competence through knowledge development in subject matter and associated industry.

Key Responsibilities

Design, implement and lead the operational framework for a financial advice call centre.

Recruit, train, and supervise a team of financial advisors.

Ensure all financial advisors are qualified and meet FAIS Fit and Proper requirements.

Act as the FAIS Key Individual for the call centre, ensuring regulatory exams (RE1 and RE5) are passed and maintained.

Drive initiatives to improve client engagement, retention, and satisfaction.

Ideal Candidate Qualifications

NQF Level 5 / 3 yr degree

Degree in Financial Planning, Commerce, or Business Management

FAIS‑recognised qualification

10 years' experience providing advice on underwritten life insurance and investment products.

Strong leadership and people management skills.

Compliance Note

All candidates must meet the Fit and Proper Requirements as defined by the FAIS Act including honesty, integrity, competency, operational ability, and financial soundness.

You Will Have Access To

We Can Be a Match If You Have The Following

Job Details

Equal Opportunity

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order to fulfil this purpose, candidates may disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose it to other parties.

Application

Apply now if you are interested in taking the next step.

We look forward to engaging with you!

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