Collections Associate

Job Details

Job Title : Collections Associate

Department : Property Operations

Reports To : Director of Property Operations

Location : Remote

Employment Type : Independent Contractor

Overview

Job Summary : The Collections Associate plays a key role in managing past-due accounts by ensuring timely communication with tenants, maintaining accurate records, and supporting the overall collections process. This role involves handling both outbound and inbound calls, tracking data, generating reports, and assisting with special projects.

Responsibilities

• Make outbound calls to tenants with past-due accounts, reviewing and taking appropriate action based on daily collections reports.
• Monitor and track payment statuses using the collections tracker, ensuring records are updated accurately and in a timely manner.
• Receive and respond to inbound calls from tenants regarding outstanding balances, providing clear and supportive assistance.
• Compile and report on collections statistics including delinquency data and manage related support tickets and emails.
• Manage special projects as assigned, ensuring alignment with organizational goals and timely execution.
• Maintain detailed delinquency records and provide regular updates to supervisors and key stakeholders.
• Void accounts deemed uncollectible and forward them to third-party collections agencies for further handling.
• Process and accurately record tenant payments for outstanding invoices.
• Address and resolve chargeback disputes, ensuring proper documentation and timely follow-up.

Qualifications

Preferred Experience

What we offer

Additional Experience Details

Required Experience : IC

Key Skills

CCTV,Airport Security,Analysis,Higher Education,Jewellery,Jboss

Experience : years

Vacancy : 1

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