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Customer Support Administrator

The Legends AgencyWorkFromHome, Limpopo, South Africa

7 hours ago

Job description

Overview

Work Remotely Supporting a Passionate Community

Customer Service | Remote | R28,000 / month | 11 : 00-21 : 00 SAST

About Our Client

Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.

The Role : Customer Support Administrator

This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you\'ll be the first point of contact for players seeking assistance. You\'ll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company\'s offerings.

Responsibilities

Respond promptly and professionally to customer emails
Provide accurate information, support, and troubleshooting assistance
Maintain a helpful and friendly tone in all communications
Track inquiries and resolutions to identify trends and improvements
Collaborate with internal teams to refine customer service processes
Update FAQs and help docs based on frequent questions
Share user feedback with management to support product development

Qualifications

1-2 years experience in customer service or administrative roles

Excellent written communication skills and attention to detail

Comfortable working independently and managing your own schedule

Proficient with email, basic office tools, and online support systems

Patient, empathetic, and solution-focused

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Administrator • WorkFromHome, Limpopo, South Africa