Call Center Representative

Recruitment & Talent Acquisition Specialist

EXL Cape Town, Western Cape, South Africa

The Employee represents the company by addressing incoming telephone, digital, or written inquiries. The inbound contact representative performs basic contact center administrative, clerical, operational, customer support, and computational tasks. The advisor understands and addresses customer needs which may include complex benefit questions, resolves issues, and educates customers. Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance with it.

Qualifications

• Grade 12 (Mandatory)
• Clear credit and criminal record
• Soft skills & Telecommunications Experience (Advantageous)
• Computer Literacy (MS Office, Social Media, Online, Navigation)
• Good articulation of the English language (Spoken and Written)

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups / aligned with our EE targets"

Seniority level : Associate

Employment type : Full-time

Job function : Customer Service, Public Relations, and Administrative

Industries : Telephone Call Centers, Business Consulting and Services, Retail

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