Call Center Manager

Direct message the job poster from Merchants

Call Centre Manager – Collections / Recoveries

Are you a driven Call Centre Manager ready to lead a high-performing team supporting a global auto finance brand? We’re looking for a seasoned operations leader with solid experience in collections or recoveries, managing performance, client relationships, and people development in a fast-paced environment.

What you’ll do

• Lead a dynamic call centre operation, driving performance across international collections campaigns.
• Manage people, process, and performance to deliver client SLAs.
• Coach and develop Team Leaders to achieve operational excellence.
• Partner with global stakeholders, ensuring service quality and compliance.
• Monitor performance metrics and continuously improve efficiency and profitability.

What we’re looking for

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Finance

Industries

Telephone Call Centers and Collection Agencies

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