Appointment & Administrative Virtual Assistant - 15327Somewhere • Cape Town, Western Cape, South Africa

Appointment & Administrative Virtual Assistant - 15327

Somewhere • Cape Town, Western Cape, South Africa

30+ days ago

Job description

Role : Appointment & Administrative Assistant

Priority Location : SA

Working Hours : 8AM - 5PM MST

Salary Range : $1000 - $1300 usd per month

Type of contract : Full-Time (40hrs / w)

About the Company :

We are a growing home service business with 17 years in operation. As we enter our busy season we need a dedicated first point of contact for our customers. You will be the voice of the company handling inbound calls texts and emails scheduling appointments managing follow-ups and ensuring no opportunities slip through the cracks.

Job Summary :

This role combines administrative support with appointment setting. Were looking for someone friendly detail-oriented and proactivesomeone who enjoys keeping operations smooth while also helping to drive growth.

Key Responsibilities :

Frontline Communication

Answer incoming phone calls with professionalism and warmth.

Respond promptly to emails SMS and voicemail messages.

Represent the business as the first point of contact for new and existing customers.

Scheduling & Coordination

Book reschedule and confirm customer appointments.

Ensure technician schedules and routes are practical and efficient (using Google Maps / Waze).

Flag conflicts and resolve them with customers in real time.

Follow-ups & Appointment Setting

Call back warm leads and past customers to secure repeat business.

Proactively manage call lists and maintain a steady flow of appointments.

Track and report follow-up outcomes weekly.

Administrative Support

Update and maintain CRM records.

Run basic reports as requested.

Collect and organize customer feedback / reviews.

Key Requirements :

36 years of experience in customer service appointment setting or administrative support.

Excellent spoken and written English; clear confident phone presence.

Strong organizational skills and attention to detail.

Proactive problem solver who can adapt quickly (e.g. re-routing technicians when schedules shift).

Comfortable using Google Workspace CRM systems and mapping tools (Google Maps Waze).

Available to work U.S. business hours (Arizona time zone).

Preferred Qualities :

Be the voice and backbone of a well-established growing business.

Work directly with the owner and play a key role in driving growth.

Earn competitive base pay plus meaningful performance incentives .

Long-term opportunity with potential for expanded responsibilities as the company grows.

Previous experience supporting home service construction or field-based businesses.

Ability to think critically and independentlytake initiative without waiting for step-by-step instructions.

Friendly customer-first attitude with strong follow-through.

Key Skills

Generator,Accomodation,Football,Advertising,Architectural Design

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1000 - 1300

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Administrative Assistant • Cape Town, Western Cape, South Africa