Product Support

Introduction

Komatsu South Africa has an amazing opportunity in the Operations Division in Witbank, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Mining Products.

The successful candidate will have a minimum of 4-6 years of working experience and 2 years of supervisory experience (an advantage), a Trade certificate plus experience with Komatsu products / heavy earth moving equipment in a mining environment.

Duties & Responsibilities

• Plan for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock, and other resources.
• Collate all informative materials, Komtrax registration forms, warranties, and manuals.
• Conduct delivery inspection of machines.
• Liaise with customer on results of inspection, hand over warranties, sign relevant documentation, and register customer on Komtrax.
• Carry out machine and undercarriage inspections at set frequencies as agreed with the customer.
• Discuss the inspection report with the customer, with specific reference to deviations and impact.
• Plan and prepare for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
• Plan for the modification of equipment.
• Oversee warranty repairs that may be required at the site.
• Provide technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Drive after-market parts sales through effective technical advice.
• Monitor modifications for quality and operational issues.
• Submit machine down notice (MDN) and machine up notice (MUN) as required.
• Arrange / conduct basic technical training with the customer and Komatsu Field Servicemen.
• Monitor the Komatsu machine hours in conjunction with the component hourspiles and utilises reports to improve parts and service sales to the customer.
• Discuss significant deviations or issues with customers for proactive strategies to rectify problems.

Desired Experience & Qualification

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