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Intake & Admissions Coordinator (Healthcare) - EST Hours (Remote)

Intake & Admissions Coordinator (Healthcare) - EST Hours (Remote)

ISTA SolutionsWorkFromHome, South Africa
30+ days ago
Job type
  • Remote
Job description

Overview

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients\' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are partnering with a U.S.-based company that provides programs and support for children with emotional, behavioural, or developmental challenges. We are seeking an organized and customer-focused Intake & Admissions Coordinator to manage the referral and admissions process across multiple developmental / educational centres. This role is the first point of contact for families and referral sources, ensuring a smooth, supportive, and professional experience from the initial inquiry through to scheduling assessments and enrolment.

Hours and Environment

  • Working Hours : Monday to Friday 9am - 6pm EST (this equates to 15 : 00–24 : 00 South Africa time, subject to change according to daylight saving).
  • Work Environment : Fully remote role based in South Africa.
  • Public Holidays : Required to work on all South African public holidays (compensated as per BCEA).
  • Internet Requirements : Fixed fibre line with minimum 25 Mbps upload / download and support for a wired Ethernet connection is mandatory.
  • Power Backup : A reliable power backup solution is required to manage load shedding and power outages.

Key Responsibilities

  • Serve as the main point of contact for incoming calls and referrals.
  • Communicate with families in a warm, professional, and supportive manner to create a positive first impression.
  • Conduct initial intake screenings, asking key questions to determine eligibility (e.g., verbal status, toilet training, funding / Medicaid information).
  • Provide clear, accurate information about available programs and services (half-day, full-day, and school-based models).
  • Coordinate and schedule assessments using shared calendars across multiple developmental / educational centres.
  • Support the admissions process by capturing and recording essential client information for smooth program enrolment.
  • Manage and maintain the CRM system, ensuring all referral data is accurate and up to date.
  • Verify the accuracy and completion of all required forms for compliance and quality assurance standards.
  • Monitor client interactions and ensure all necessary follow-ups are completed promptly and efficiently.

    • Requirements

  • Exceptional written and verbal communication skills in English.
  • Previous experience in customer service, client intake, healthcare administration, or admissions.
  • Strong organizational skills and attention to detail for managing calendars, records, and CRM data.
  • Ability to manage multiple priorities, meet deadlines, and follow up consistently.
  • Professionalism and empathy when handling sensitive family conversations.
  • Proficiency with MS Office, MS Teams, Excel, CRM systems and other administrative tools.

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    Coordinator • WorkFromHome, South Africa