DC-Employee Benefit Advice Specialist - 1DP (Sandton)

DC-Employee Benefit Advice Specialist - 1DP (Sandton)

Join to apply for the DC-Employee Benefit Advice Specialist – 1DP (Sandton) role at Discovery Limited .

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery, so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group, representing all product lines. There is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Key purpose

The Employee Benefit Advice Specialist plays a critical role in providing employees with comprehensive support and guidance on their health-related benefits. Key responsibilities involve onboarding new hires onto the Discovery Health Medical Scheme (DHMS), facilitating enrolment in Vitality, and introducing GAP cover as part of the onboarding process. The specialist is further responsible for managing escalated medical aid-related queries from all staff, ensuring service excellence, maintaining compliance, supporting key internal events, preparing reports, and contributing to ad hoc strategic initiatives.

Key outputs

• Timely Enrolment : Successfully onboard all new hires onto the Discovery Health Medical Scheme (DHMS) within their first month.
• Vitality Program Participation : Promote enrolment in Vitality Premium, and where not feasible, ensure enrolment in Vitality Active.
• GAP Cover Marketing : Introduce GAP cover during onboarding and capture selections for activation.
• Ongoing GAP Cover Engagement : Promote GAP cover to the existing portfolio to enhance overall benefit participation.
• Effective Escalation Management : Manage and resolve all escalated medical aid issues efficiently, ensuring employee satisfaction.
• Member Service Excellence : Provide prompt and effective assistance to all members, ensuring positive service experience.
• Accurate Administration : Complete all daily administrative tasks accurately and efficiently to support seamless operations.
• Compliance Adherence : Submit and upload all required compliance documents timeously, maintaining a low DPMO (Defects Per Million Opportunities) score.
• Ad hoc Projects : Participate in ad hoc projects that align with the strategic vision of Discovery Connect.
• Active Event Participation : Actively support Core Induction Day 1, Vitality in Action Day events, and other key team activities.

Personal attributes and skills

Qualification & Experience

Essential Requirements

Advantageous Requirements

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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