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NETWORK ENTERPRISE ENGINEER â CAPE TOWN
IT Naledi SolutionsCape Town, South Africa13 days ago
Job descriptionManage the business relationship with the client to ensure mutual trust & open communication Takes service calls and performs incident specific activities as directed by the Call Planners Performs preventative maintenance activities on certain products as directed Perform hardware and software installations Takes routine service calls and performs basic maintenance and support. Responsible for troubleshooting, installing, maintaining and hardware break-fix Provides technical support to customers in solving technical problems that occur during the installation Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware Maintain SLA requirements (both internal and external) Ensure accurate completion of job cards Work independently without supervision Excellent written and verbal Skills Positive attitude and ethical Excellent organisation skills Excellent analytical and problem-solving skills An ability to work to tight deadlines and within constraints Understanding of the billing / payment cycle Ability to multi- task Good Listening skills Team player Ability to perform under pressure Able to work independently and be self-disciplined
REQUIRED LEARNING
- Grade 12
- Computer Literate Microsoft Outlook / Word / Excel Essential
- 5 years Field Tech would be advantageous.
- General knowledge of desktop hardware and software
- Own vehicle
- Valid SA drivers license
- / - 3 years experience with :
- OEM Network certification
- CISCO CCNA / CCNP
- Aruba Networks certification
- Fortinet Network Security certification
- Extreme Networks Certified Specialist (ECS) Certification
- Huawei Certified ICT Associate Datacom
- Huawei Certified ICT Professional Datacom Core Technology
- Huawei Certified ICT Professional Datacom Advanced Route and Switch
- Huawei Certified ICT Associate WLAN
- Huawei Certified ICT Professional Constructing Enterprise WLAN Architecture
- Huawei Certified ICT Professional Planning and Optimizing Enterprise WLAN
- Huawei Certified ICT Professional WLAN
KEY JOB OUTPUTS
CORE COMPETENCIES
APPLICATIONS / ENQUIRIES
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Engineer Cape Town • Cape Town, South Africa
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