NOC Engineer - Tier 3

Overview

Configuration & Analysis Engineer (Western Cape : Stellenbosch)

Compensation : R200K-R300K per annum

The opportunity that awaits you :

Are you a network engineer with a passion for high-performance infrastructure and incident resolution? A leading telecommunications provider is seeking a Configuration & Analysis Engineer to join their fast-paced operations environment.

In this role you will handle critical escalations, resolve incidents, implement configuration changes and support continuous network stability. You\'ll work closely with Tier 4 Engineers on advanced diagnostics and long-term improvements.

Responsibilities

• Respond to and resolve complex support requests originating from Helpdesk, Field Operations, Sales, Infrastructure and internal stakeholders.
• Proactively monitor and manage network alerts to ensure rapid incident resolution and ongoing service stability.
• Execute approved configuration changes ensuring all modifications are properly logged and aligned with formal change-control protocols.
• Monitor real-time network performance dashboards, assess alert severity and implement immediate corrective measures where necessary.
• Provide technical guidance and operational support to Field Operations teams when escalations or assistance are required.
• Escalate unresolved or highly technical issues to Tier 4 Engineers or designated specialist teams accompanied by clear documentation and context for efficient resolution.

Our required expertise

How to apply

Please apply to directly or on our website

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Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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