Store Manager (External Applications Only)Cashbuild Group • Lichtenburg, North West, South Africa

Store Manager (External Applications Only)

Cashbuild Group • Lichtenburg, North West, South Africa

5 days ago

Job description

About the job Store Manager (External Applications Only)

Description :

Protect and grow profitable market share within a store in accordance with the store, division, and company strategy.

Requirements

Grade 12 with at least 3 years related retail management experience or 5 years related retail management experience
Well developed business acumen
Ability to work under pressure
Basic computer literacy
Strong leadership skills
Strong administrative skills
Own transport preferable with a valid driver’s licence
Own cell phone
Sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighboring countries’ legislation
Strong human resources management skills

Key Performance Areas

Strategic Management

Develop, implement and manage a strategic plan for the store ensuring alignment with the overall divisional strategy and strategic initiatives

Grow and Protect Market Share

Grow transactions, sales, and market share in store as defined in the budget

Achieve sales budgets and growth objectives

Manage and promote the customer loyalty programmes and third‑party credit

Develop action plans to protect the markets where competitors are entering

Ensure store business plans are implemented and updated when required

Customer Service

Implement and monitor the customer service strategy in the store

Maintain an effective delivery service within the store as per company policy

Grow and maintain customer’s VIC and charge card client base

Recommend range improvements to suit the market

Asset Control

Control shrinkage within the store as per policy

Protect assets (cash, stock and fixed)

Manage debtors within the store

Analyze security requirements and recommend changes in the store

Ensure physical security measures are implemented and maintained

Business Trade Licences (Countries)

Ensure all relevant trade licences are up‑to‑date and renewed in a timely manner where applicable

Human Resource Management

Manage manpower requirements in line with the company and division strategy

Ensure succession planning and career pathing in place within the store

Maintain open communication and relations with the store employee forum and staff

Ensure training and development is in place for the store

Manage employee relations within the store

Maintaining Store Standards

Conduct daily floor walks

Implement agreed action plans (PIP’s) where necessary

Monitor adherence to company standard compliance

Maintain housekeeping standards

Adhere to merchandising policies and standards

Ensure ready‑for‑business is implemented within the stores

Maintain lighting, store and racking in good condition

Stock Management

Order and receive stock as per policy

Clear damaged stock as per policy

Implement obsolete / deranged stock action plans as per policy

Manage slow‑moving stock as per policy

Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

Manage safety aspects in line with local OHSA and / or neighboring countries’ legislation

Complete required checklists

Appoint OHSA representatives for the store as required

Investigate, report and manage OHSA incidents

Expense Management

Maintain the store in accordance with the financial model and benchmarks

Keep expenses within budget for the store

Insurance Claims Administration

Report all incidents to the relevant insurer

Liaise with insurer on claim particulars and validity

Submit documentation to the insurer

Management of CB Way

Implement and maintain controls and disciplines as per the CB Way

Leadership

Enthusiastic, knows how to inspire others, connects people

Takes the lead, inspires others, takes responsibility, gives employees autonomy, stimulates input, shows appreciation for good performance

Result‑oriented : focused on achieving objectives, perseveres under adversity, makes concrete agreements on results, stays focused, seeks solutions when objectives threatened, delivers on time

Planning : systematically organize activities, set priorities, ensure necessary means are available, order matters efficiently, make plan understandable, maintain realistic plan, set priorities

Delegating : delegate work understandably, give sufficient space and responsibility, clarify results, indicate why asked, check progress

Performing under pressure : maintain effective performance under pressure, deliver good results, persist, avoid mistakes, maintain even performance

Market orientation : informed about market developments, actively seek market information, seek solutions from market perspective, monitor competitors, look for trend opportunities

Integrity : comply with standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, indicate boundaries crossed, show values awareness

Accuracy : handle details consistently, work orderly, prevent mistakes, check work for errors

Client focus : identify and respond to client needs, deal in friendly manner, involve in client problems, welcome clients, adopt can‑do mentality

Personal development : aware of strengths and weaknesses, work on development, focus on broadening and knowledge, follow training, seek opportunities, ask for feedback

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Store Manager • Lichtenburg, North West, South Africa

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