Service Ambassador

Customer Service Representative

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Job Description

Job Title : Customer Service Representative

Hours : Aligned to U.S (approx. 3 : 00 p.m. – 11 : 00 p.m. SAST).

Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.

Role Summary

The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by ensuring timely and accurate processing of purchase orders, converting store / e-commerce orders into purchase orders, and providing responsive service to vendors and internal teams. This role requires detail-oriented execution, proactive follow-up, and excellent communication skills to bridge South Africa operations with U.S. business needs.

Key Responsibilities

• Purchase Order Management : Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders. Verify product details, pricing, terms, and lead times before submission. Track open orders and proactively follow up with vendors on acknowledgments and delivery status.
• Store Order Conversion : Convert e-commerce or client-facing store orders into accurate internal purchase orders. Validate product codes, quantities, pricing, and shipping instructions from store systems. Communicate discrepancies (out-of-stock, substitutions, pricing mismatches) to sales or purchasing leadership for resolution. Ensure converted orders flow smoothly through the purchasing and fulfillment process. Maintain ongoing communication with vendors regarding order confirmations, delays, substitutions, and logistics. Escalate issues impacting customer deliveries to U.S. Purchasing Manager.
• Internal Stakeholder Support : Respond to order status inquiries from sales, operations, and other teams in a timely and professional manner. Provide daily / weekly reporting on PO and store order conversion activity. Partner with U.S. warehouse / logistics teams to confirm receipt and resolve issues.
• Data Accuracy & Compliance : Enter and maintain accurate records in ERP / purchasing systems (e.g., NetSuite or equivalent). Ensure compliance with purchasing policies and audit standards. Support invoice matching and billing discrepancy resolution with Finance.

Qualifications

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Italian Speaking Customer Service Consultant - Remote

Location : 3200 Pietermaritzburg, KwaZulu Natal RMV Solutions Pty Ltd

Posted 172 days ago

Job Description

Permanent

Role Overview

Responsibilities include assisting passengers with pre & post flight travel-related queries in Italian & English, handling airline reservations systems, and providing written correspondence. Fully paid product and systems training provided. Daily interactions with international passengers. Must meet KPIs and client service levels. Remote position with 40 hours / week, shifts may include weekends and holidays.

Key Details

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