Senior Spa Therapist

Duties :

Treatments include but not limited to massages, facials, pedicure and manicure

Deliver a variety of spa services (body treatments, massages, waxing and manicure / pedicure) in a safe and comfortable manner whilst upholding company standards

Maintain equipment and inventory of products

Keep documentation and maintain clients files

Keep a clean and stocked room

Acknowledge and respond to relevant customer queries, needs and expectations

Suggest and promote retail products or additional services

Uphold hygiene standards and follow health and safety regulations

Cooperate with and report on administration on any arising issues

Apply best practices and be up to date with market trends

Good financial acumen required for controls, budgeting and procurement requirements

Ability to market spa services to in order to achieve sales goals & targets

Schedule guest appointments

Management reporting required

Manage customer complaints when required

Requirements : Grade 12

Have formal training from an accredited institution

Reliable, ethical, confidential, motivated, sales orientated, honest & passionate

Strong organizational and time-management skills.

Ability to manage appointments and schedules efficiently.

Ability to work well as part of a team and support junior staff.

Communication skills - with guests and fellow staff members

Well organised and likes to work in a clean environment

Commitment to ongoing professional development and staying updated on industry trends and new treatments.

Knowledge of health and safety regulations and practices in a spa environment.

Must show Initiative to problem solve and work with fellow staff

Adhere to high service standards to ensure the best quality of service