Job Overview
Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then you should join our Customer Support Sales team, in a great company with amazing benefits.
Job Responsibilities
- Providing excellent customer service, with customers issue being resolved first time around.
- Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Excellent time management skills
- Convert incoming customer service calls into sales.
- Explain to customers the offer and the product benefits.
- Conduct needs analysis, understanding the client’s requirements so you are able to offer the customer the best product for them.
- Building great rapport with your clients, to ensure there is a trust level built.
- Act as a brand ambassador of our client
Job Required Requirements
Grade 12 or a NQF 4 EquivalentOutbound / Inbound sales experience (local / international)Minimum 12 months sales + 12 months customer serviceRecent 1-year unbroken tenureResides within a 30 KM radius from the office.Skills Required
Excellent verbal communicationSoft SkillsSales Ability (comfortable with handling objections, building rapport, needs analysis)A solid background in targeted customer service.A driven mindset and a love for hitting targets.Attention to detail, so the conversation is correctly captured and actioned.Customer centricityAbility to multitask.Preferred Skills
Advanced sales / upselling or retentions experience.What else to expect?
In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.Company Benefits :
Medical InsuranceGroup Life CoverAttendance Bonus - Up to R1750KPI BonusFree Breakfast MondayCore Behaviour
Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are :
Confidential, reliable and genuineDynamic, passionate and determinedFriendly, compassionate and cooperative"It's not just about what we do, but the way we do it. And it's our values that make us special."
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