Field Service Technician - S3

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

Ensure customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Problem solving by using approaches, tools, techniques for recognizing, operational or process problems; the ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities

• Install, repair, inspect and commission products and various equipment at customer sites or own premises.
• Report and document results after above actions.
• Responsible for planning, conducting, and maintaining tools and equipment for service work.
• Support the customer’s product / equipment / processes, by suggesting possible improvements.
• Provide technical support to the sales team.
• Provide problem solving to customer.
• Ability to produce positive results in sales-client interventions.
• Guide colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

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